Privacy policy


1. Introduction

At Crystal Gadgets Limited, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, mobile applications, or services. By using our services, you agree to the terms outlined in this policy.

2. Who We Are

Crystal Gadgets Limited is a registered Ugandan company (Reg. No. 80020003583920) specializing in providing cutting-edge technology solutions, including electronics and connectivity products, to homes and businesses across Uganda.

3. Data We Collect

We collect the following types of personal data:

  • Information You Provide: Name, contact details, delivery address, payment information, and account credentials.
  • Automatically Collected Data: Device information, IP address, browsing behavior, and purchase history.

4. How We Use Your Data

Your data is used to:

  • Process and deliver your orders.
  • Manage your account and improve your experience.
  • Send promotional offers and personalized recommendations (with your consent).
  • Comply with legal obligations and prevent fraud.

5. Legal Basis for Processing

We process your data based on:

  • Your Consent: For marketing communications and personalized services.
  • Contractual Necessity: To fulfill orders and provide services.
  • Legitimate Interests: To improve our products and services.
  • Legal Obligations: To comply with applicable laws.

6. Data Sharing

We may share your data with:

  • Service Providers: For delivery, payment processing, and marketing.
  • Legal Authorities: When required by law or to prevent fraud.

We ensure all third parties handle your data securely and in compliance with this policy.

7. Data Security

We implement robust security measures to protect your data from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.

8. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict data processing.
  • Withdraw consent for marketing communications.
  • Request data portability.

To exercise these rights, contact us at [email protected].

9. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

10. International Transfers

If your data is transferred internationally, we ensure it is protected under applicable data protection laws.

11. Contact Us

For questions, concerns, or to exercise your rights, contact our Data Privacy Officer at [insert contact email].

12. Updates to This Policy

We may update this policy periodically. Any changes will be posted on our website.